FAQs
PRODUCTS
What are YIORA products made from?
YIORA offers a curated collection of crystal glassware and decorative objects. Materials may vary depending on the individual design. Please refer to the product details on each product page for specific material information.
Are YIORA products handmade?
Craftsmanship varies by product. Some pieces involve hand-cutting, polishing, engraving, or other hand-finishing processes, while others may combine traditional techniques with modern production methods.
Specific craftsmanship information can be found on the individual product page.
Will each crystal piece look exactly the same?
Due to the nature of crystal production and finishing, subtle variations may occur between individual pieces.
Small differences in cutting, polishing, color, texture, or dimensions are part of the character of the material and are not necessarily considered defects.
Why does the color of my product look slightly different from the website?
Crystal interacts strongly with its surroundings. Lighting conditions, reflections, background colors, and screen settings can all influence how a piece appears.
For colored crystal in particular, the perceived color may shift slightly under different lighting conditions.
ORDERS
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it.
Once an order has entered processing or has been shipped, we may not be able to make changes or cancel it.
How will I know when my order has shipped?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Can I place a wholesale or bulk order?
Yes. Selected YIORA products may be available for wholesale, bulk purchases, gifting, and custom orders.
Please contact us with the product name, quantity, destination country, and any customization requirements so we can provide further information.
SHIPPING
How long does shipping take?
Orders normally require 3-5 business days for processing before shipment.
Shipping time varies depending on your destination and selected shipping method.
Please visit our Shipping & Delivery page for estimated delivery times by region.
Do you offer Express Shipping?
Express and Priority Shipping are available for selected products and destinations.
When available for your order, the corresponding shipping option will be displayed at checkout.
Do you ship internationally?
Yes. YIORA ships to many international destinations.
Available shipping methods and delivery times vary depending on the destination and product.
RETURNS & DAMAGED ITEMS
What should I do if my item arrives damaged?
Crystal is fragile, and although every order is carefully packed, damage can occasionally occur during transportation.
If your order arrives damaged, please contact us as soon as possible and provide your order number together with clear photographs of the item and packaging.
Our team will review the situation and assist you accordingly.
Can I return an item?
Return eligibility depends on the condition of the product and the circumstances of the order.
Please refer to our Returns & Refunds page for complete information.
STILL NEED HELP?
We’re happy to help.
If you have questions about a product, an existing order, wholesale purchases, or anything else related to YIORA, please visit our Contact Us page.
YIORA CRYSTAL
The Art of Light, Crafted in Crystal.
